We Get Letters - A Few Notes From Happy Customers


We have received a lot of "thank you" notes and emails from happy customers we have served all around our service area in Berks County, Montgomery County and Chester County...here are a few of them!

Just wanted to thank you all for helping us out of our recent septic emergency. We've already been steady customers, and have been impressed with your drivers' professionalism, but this was our first emergency call. Not only was Scott quick to respond and empty our tank in short order, but Tim was right out the next day to figure out our problem. In the pouring rain, laying on his belly in the mud and the muck, but still smiling. You've got a great crew of people. Thank you for having them.

Steve L. - Birdsboro, PA 19508

Thank you for excellent service! We so appreciated the heads-up three years ago that we would need to budget for work done this time. Ryan and Tim were both terrific workers and extremely professional. Thank you for continuing to be a pleasure to work with! Sincerely,

Heather and Paul G. - (Berks County)

We just wanted to extend our sincere gratitude for all your help with getting our septic serviced yesterday. We realize that it was very short notice and thank you for sending someone out so promptly. Ryan was extremely helpful and knowledgeable and my husband appreciated his help greatly. He took a lot of time to answer my husband's questions and educate him on our system and we were very happy with the service he provided. Thank you again for being a truly wonderful company to work with! All our thanks,

Heather (and Branden) C. - (Berks County)

We want to say "thanks" to Tim for helping us resolve our septic issue over the phone on Sunday July 7th. It was much appreciated! Thank you for caring about your customers. We will make sure to call All-American when it is time to service our septic system.

The R's - (Berks County)

Thank you for an excellent job, well done.

Wayne S. - Fleetwood, PA 19522 (Berks County)

Thank you for your extremely prompt, courteous, and efficient service. Your well organized and professional assistance enabled us to move into our new home sooner than expected. Our compliments on a job very well done!

Bob H. - Pennsburg, PA 18073 (Montgomery County)

In a world where people complain more than being grateful, it is my pleasure to write you about an employee of yours (Tim O'Neill). Tim arrived on time and was courteous, professional and very knowledgeable. Tim's professionalism reflects greatly on himself and All-American. Thank you for your service and we look forward to having you service us in the future.

Marie and Tom S. - Birdsboro, PA 19508 (Berks County)

Steve, Tim, and everyone behind the scenes - Thank you for directly and indirectly being the ONLY ones who really cared about my septic condition and did not pump and run!! I am partnered with you guys for life and you will be the only name I mention to refer for anyone with a septic system.

Duane F. - Pottstown, PA 19464 (Montgomery County)

Dear All-American Septic - Thank you so very much. Your service man was so kind and helpful. I knew the task had some challenges but he pointed out others and told me what was needed. I agreed and it was done. I could tell that this GENTLEMAN cared not only about his job but the customers. That's rare these days. We appreciate that.

Charlene A. - Mohnton, PA 19540 (Berks County)

Thank you for squeezing the service for our septic system into your schedule today. Tim was prompt, courteous, and educational. We have been searching for someone to help us manage the health of our system versus the "pump and run" idea that you coined on your website. After 9 years, we think we have finally found the right team! Thank you!

Tammy F. - Pottstown, PA 19465 (Montgomery County)

Steve, just a note to thank you for a job well done. We were very satisfied with your promptness and attention. We will certainly recommend you to our friends and relatives. Sincerely,

Steph G. - Boyertown, PA 19510 (Berks County)

Steve, I wanted to tell you "thanks" for pumping my tank yesterday, plus explaining how my system worked and even sticking metal rods into the ground to show me exactly where my drain field is. Thanks for the advice! I will move those 2 trees I planted while they are still small - I'll get them out of there before they grow up to become giants with roots that clog up my drain field. For sure I am your customer for life, and I will recommend All-American to anyone who is looking for septic tank pumping or other septic services. Thanks again!

Josie B. - Douglassville, PA 19518 (Berks County)

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